6 Tips for Preparing Your Construction Project Quality Organization Chart

A construction project quality plan is not complete without an organization chart. In fact, having an organization chart within your construction quality control plan may determine whether or not your plan is accepted or rejected. The reason is that it is vital for the success of your project that everyone on your project team understands their responsibilities and the roles they play. Your organization chart will define project team positions and their lines of authority.

Following these six tips to successfully prepare your construction project quality organization chart:

  1. Make your organization chart project specific
  2. Consider contract requirements
  3. Include job positions from outside organization
  4. Avoid lines of authority that create conflicts of interest
  5. Include every job position even when multiple positions are held by the same person
  6. Don’t assign the same person to two positions with conflicting interests

Make your organization chart project-specific

You should tailor your organizational chart to each project and only include project personnel positions. For example, only your quality-control personnel should be included on your QC Organization Chart. It’s not useful for your chart to show positions from any other departments if they don’t have quality responsibilities related to your project. For instance, your QC Organization Chart will not include personnel from your human resources department because they don’t have quality-related responsibilities.

One exception is the CEO or President. Even if the president or CEO of your organization doesn’t have day-to-day quality-related responsibilities, he or she is still ultimately responsible for the quality outcome of your construction project. Therefore, you should always include this position at the top of your project quality organization chart.

Consider contract requirements

It’s common for contracts to include requirements for certain positions and restrictions on who these positions report to. For example, some contracts require that your quality manager be the point of contact for the contracting officer when it comes to quality matters. So make sure to include these relationships on your organization chart.

Include job positions from outside organizations

Other than a contracting officer, are there other outside organizations that will be part of your project team? For example, if you use third-party testing labs, include a space for third-party organizations on your chart.

When you include a position from outside your organization, place the box in line with the correct level of authority.

Avoid lines of authority that create conflicts of interest

Avoid giving higher authority to a position or individual when it could create a conflict of interest. For instance, a construction quality manager should never report to a superintendent because both are subject to the same production pressures. Instead, both can have equal, yet connected lines of authority. Use a dotted line to show this type of relationship and keep the positions on the same horizontal level (not one over or under the other).

Include every job position even if held by the same individual

Include every project job position on the chart. Even if one person is holding several positions, keep the organizational structure accurate by showing each role separately. The relationship between each role can then be described. Thus, as is often the case, if the project manager is also to be the purchasing/estimating agent, the same name will go into both slots.

Avoid assigning the same person to two positions with conflicts of interest

On the other hand, the same individual should not hold two positions if there could be a conflict of interest between the positions. Thus, one individual should never act as both the superintendent and the quality manager.

The superintendent is held accountable for the successful completion of the project and should be in charge of all construction personnel. The quality manager will have control over testing and inspection entities. The two positions should remain independent of one and other.